Terms & Conditions
Many of or products on our website are shipped direct from 3rd party brands
direct to our customers. Please contact us to check availability in our store
inside Heart of the Shires.
Getting Started
To find a product on our website simply browse through the
different category options of interest to you or use our search
box facility at the top right hand corner of the page to search
a product ID code or description. Once you have found a product
select from the available colour/variation options that might be
available and simply click on the "Buy Now" button to add it to
your shopping cart.
Placing an order
Once you have added
the item/s to your basket, click on the shopping cart link at
the top right hand corner of the page to proceed to checkout.
Here you can remove an item from your basket by selecting the
checkbox and clicking on the "Delete" link, or you can change
the quantity for an item at by entering a desired value and
clicking on the "Update Totals" link. You can return to the
previous page you were on last by clicking on the "Continue
Shopping" link. You will be given three options to checkout and
finalise your address/payment details; by using our own system,
PayPal or Google Wallet (formally known as Google Checkout). Many of or products on our website are shipped direct from 3rd party suppliers direct to our customers. Please contact us to check availability in our store at Heart of the Shires.
We can accept purchase orders from nhs, schools, charities,
councils, businesses and government agencies only. For further
details on how to place a purchase order please click here.
Catalogue / Brochure
We do not have a brochure or
catalogue because our web site is updated continuously to
provide you with the most current information
Payment
options
We accept the following major credit/debit cards:
Amex, Visa, MasterCard, Switch/Maestro, Delta, Solo, and
Electron Visa. You can also checkout and make payment via
PayPal.
Cardholder authentication
Verified by Visa
(VbV) and MasterCard, Secure code (MSC), (often referred to as
3D Secure or Payment Authentication), is the latest fraud
prevention initiative launched by the card schemes as a more
secure method for authenticating the cardholder at the time of
the transaction. Both schemes work in the same way by using
personal passwords, set by you the cardholder, to add an extra
layer of protection when you shop online.
The
instructions that you see on the pages within our site are
coming direct from your card issuing bank (eg. Halifax,
Barclays, Sainsbury's) and any information that you submit on
these authentication screens is securely passed to your card
issuing bank, no information will be captured, stored or viewed
on any BagsWithClass.co.uk system and this page is not
operated by Shopping Trolleys Direct. If you are experiencing
difficulties or have questions regarding this please contact
your bank directly.
Purchase Orders
We accept payment
via BACS, Card or Cheque for purchase orders made from the nhs,
schools, charities, councils, businesses and government agencies
only. Payment must be received and cleared before we can
despatch any purchase order. For further details please click
here. We reserve the right to decline any orders placed with us
Cancellation of order
Please call us immediately
on 01327 629440 (9am - 5pm Mon to Sun) or email us on
info@bagswithclass.co.uk with your order number and a
brief reason for cancellation. We will try our very best to
cancel your order before it is despatched
If an order is
cancelled after it has been despatched you must return the goods
back to us at your own cost and risk and must ensure that the
goods are packaged adequately to protect against damage. In the
unlikely event that an item is returned to us in an unsellable
condition, we may have to send it back to you. Please click here
for full returns policy. Our cancellation policy does not affect
your statutory rights.
Our Price Match
Promise
Our prices are among the lowest on the internet, but should
you find a product priced lower elsewhere, we will match the price, subject to
the following conditions...
Conditions
The competitor's item must
be brand new, identical to ours, and offered on the same terms and from the same
manufacturer.
We and the competitor must have stock ready for delivery.
We must be able to verify the competitor's address, price and stock
position.
The competitor must be based in the UK and prices are clearly
displayed in GBP.
The price must include VAT and delivery charges.
The item must be brand new, not reconditioned, or returned stock.
Sufficient information must be provided for us to verify the other price.
The price match product/s cannot be from auction websites (ebay, ebid, etc)
or amazon.
*The price match cannot be more than 20% off of our current
retail price. *Price match will not be granted after an order has been placed
and goods have been delivered.
How to notify us of a price match.
Email us your name, contact number and website address of the online retailer
that is selling the item/s cheaper. Send your details to
info@bagswithclass.co.uk
*We reserve the right to not price match where
we are unable to do so.
Delivery
Many of or products on our website are shipped direct from 3rd party suppliers direct to our customers. Please contact us to check availability in our store at Heart of the Shires.
Standard
delivery is FREE of charge but not guaranteed to be delivered on
a next working day.
Delivery is FREE of charge to any UK
postal address for smaller items sent out via Royal Mail. Small
and lighter packages include shopping bags, laundry bags,
walking sticks, pegs and selected drag bags. Delivery is approx
2 - 4 working days on these items.
Zone 1 (FREE) The FREE
delivery only applies to England, Wales and most parts of
Scotland (excluding Highlands and Islands as listed below for
Zone 2 and Zone 3 areas).
Zone 2 (£8.00): The Highlands
and Islands of Scotland (Postcodes AB30-38, AB44-56, FK17-99,
G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40,
PH15-26, PH30, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20,
PA41-49, PA60-78, PH42-44, ZE1-3)
Zone 3 (£8.00):
Northern Ireland, Isle of Man, Isle of Wight and Isles of
Scilly. (Postcodes BT, IM, TR21-25)
International shipping
We can
now ship to some European countries as listed below. Please
allow approximately 3 to 7 working days for international
deliveries:
International Zone 1 (£15.00): France,
Germany, The Netherlands, Belgium, Luxembourg, Southern Ireland
International Zone 2 (£25.00): Italy, Denmark, Monaco
Next day delivery may be available on selected products.
Please email info@bagswithclass.co.uk to see if we can
offer this service for you at an additional cost. Next day
deliveries are made from Monday to Friday(Excludes Saturday,
Sunday & Bank Holidays)
Contact us to find out if your
area is covered for FREE delivery
info@bagswithclass.co.uk . We reserve the right to
charge additional shipping costs for areas outside mainland UK
with the customers consent.
Our 3rd party couriers will
normally require a signature on delivery, however if no one is
in, the courier may leave a card for you to contact them and
arrange a more appropriate time to collect or deliver your
order.
Deliveries can not always be guaranteed on
occasions where the courier or warehouse makes an error. However
in these circumstances we aim to rectify the situation as soon
as possible. We cannot guarantee our delivery times, any dates
we specify will be approximate only. We cannot be held liable
for any losses or expenses caused by any delay on delivery.
Goods must be checked upon receipt. In the unlikely event
that your order has been damaged in transit, please contact us
within 7 working days from receipt of goods. A dispute for
non-receipt of goods must be notified within 7 working days from
date of delivery and signature in order for us to expedite an
investigation with the courier company. We are not liable for
claims reported outside of this time.
Disclaimer
Goods purchased from Bagswithclass.co.uk are at the
request of the purchaser. The information we
offer is for guidance purposes only. Products should
only be used in accordance with the manufacturers instructions
and should likewise be inspected before use and properly
maintained.
We do not guarantee that the
Bagswithclass website will be compatible with all
hardware and software which may be used by visitors to the site.
We will not be liable for damage to, or viruses that may affect,
your computer equipment, software, data or other property as the
result of your access to, use of or browsing of this website or
your downloading of any materials, data, text or images.
Nothing in this notice affects your statutory rights.
Completed orders
Once you have finalised your
details and completed an order with us you are advised to print
off a receipt of your purchase by clicking on the necessary link
on the confirmation of order "Thanks" page. An email confirming
your order will also be automatically sent to the email address
you specified during checkout stage.
VAT receipts
If you require a VAT receipt, when you have received your
item you can request a VAT copy invoice by simply emailing
info@bagswithclass.co.uk together with your order
number and we will aim to email you back promptly within 1
working day with the details you need
Returns /
Exchanges
Covid19 - We are operating as normal through these uncertain
times, and delivery of orders are taking slightly longer, approximately 2 - 3
days.
We do our best to ensure all of our customers
enjoy a happy shopping experience with Bagswithclass.co.uk
however occasionally you may need to return an item for a refund
or exchange. You must contact us first if you are returning an
item back to us. If you would like to return your item/s please
request a returns form from us by calling 01327 629440 or email
us at info@bagswithclass.co.uk and quote your order
number and let us know a brief reason for return. We will then
email you the relevant returns form to print out, complete and
send back with the item to us.
You may cancel your order
any time within thirty (30) working days from the day you
receive your goods. We will refund the price of the goods in
full only to the original card details, any express delivery
costs that you may have paid are non-refundable. You will be
responsible for returning the goods to us at your own risk and
cost. We strongly recommend you send your goods back to us via
an insured delivery method. Items must be returned in the same
condition you received them with all labels and adequate
packaging. In the unlikely event that an item is returned to us
in an unsellable condition, we may have to send it back to you.
We allow up to ninety (90) working days for exchanges. If
you are sending your goods back for an exchange, please complete
the returns form and specify the product ID code/s you would
like to exchange to and we will promptly process this once we
receive your goods back. We will refund you the difference if
the alternate is less in price and we will contact you if there
is a difference extra to pay. Items must be returned in the same
condition you received them with all labels and adequate
packaging.
Faults / Warranty
We must be notified within seven (7)
working days if you find a fault or defect with an item you have
received. Please email digital images of the fault together with
your order number and brief description of the problem to
info@bagswithclass.co.uk . If you are unable to send
images please let us know and we can email a returns form to be
completed and sent back with the item to us for inspection. Once
returned to us, we will either promptly exchange the item or
refund your purchase accordingly. If a genuine fault is found we
will refund the postage cost that was incurred to send the item
back to us. Please note a proof of postage cost receipt needs to
accompany the parcel or can be emailed to us.
All items on
our website come with a standard one (1) years manufacturers
warranty if not otherwise stated in the product description.
After seven (7) working days if a fault is found or develops
during use please contact us and email digital images of the
fault together with your order number and detailed description
of the problem to info@bagswithclass.co.uk . We will
then forward the details you have provided on to the
manufacturer for assessment. If further inspection is needed we
will contact you and provide you with the full relevant address
the item should be sent to. Once the item has been returned if a
genuine manufacturers fault is found by us or the manufacturer,
a repair, exchange or credit will be issued accordingly. We will
also refund the cost of return postage - to a maximum value of
£5.00. Please note manufacturers warranty terms may apply and a
repair or replacement will be made at their own discretion.
Please also note repairs can take up to 28 days.
Product info
We make every effort to provide you with
accurate product descriptions. All size and weight measurements
are provided to us from the manufacturer. The measurements
quoted on our website include the main body of the product and
the height is measured from the ground to the top handle in most
cases. In some circumstances measurements may not be displayed
on our website as this has not been provided to us by the
manufacturer. We make every effort to ensure the product images,
colour representations on our site are a fair representation of
the actual products and colours, but please note there may be
variations in photos and colours from the products due to
changes made by manufacturers.
A description of the main
characteristics of products can be found on the product pages of
our website.
Prices for goods appear on the product pages
and include all UK taxes at a rate of 20% VAT.
Prices and
offers may vary and may only be available for limited periods.
All prices and offers are subject to availability and may be
withdrawn or amended at our discretion.
Privacy
Policy
This is the privacy notice of Bagswithclass. In this document, "we", "our", or "us" refer to
Bags With Class.
We are a company registered
in the UK, company no: 12844780
Our registered office is
based at Bagswithclass, Thistle Down Barn Holcot Lane, Sywell,
Northants, England, NN6 0BG
This is a notice to inform you of
our policy about all information that we record about you. It
sets out the conditions under which we may process any
information that we collect from you, or that you provide to us.
It covers information that could identify you (“personal
information”) and information that could not. In the context of
the law and this notice, “process” means collect, store,
transfer, use or otherwise act on information.
We regret
that if there are one or more points below with which you are
not happy, your only recourse is to leave our website
immediately.
We take seriously the protection of your
privacy and confidentiality. We understand that all visitors to
our website are entitled to know that their personal data will
not be used for any purpose unintended by them, and will not
accidentally fall into the hands of a third party.
We
undertake to preserve the confidentiality of all information you
provide to us, and hope that you reciprocate.
Our policy
complies with UK law accordingly implemented, including that
required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our
obligations to you in regards to the processing and control of
your personal data. We do this now, by requesting that you read
the information provided at www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or
disclose to a third party, any information collected through our
website.
Bags With Class is committed to
protecting your personal data and also to ensuring that your
rights to privacy are protected.
In order to be open and
transparent, Bags With Class wants you to know that:
Bags With Class is the Data Controller of the
information you supply.
Bags With Class has a
Data Protection Officer, and contact details for this person may
be obtained by writing to the Data Protection Mailbox
(info@bagswithclass.co.uk)
The information we
collect from you on this website and subsequently process and
store on our secure server may include your contact details
(name, address, telephone numbers, email address etc.) and any
other data that is required for the purposes of enabling
Bags With Class to process an order, & handle returns
or refunds for shipped orders). We also send you service
messages by text or email such as order updates so that you know
when your order is coming. The information may also be retained
for tax purposes where applicable.
Where necessary the
information may be shared with trusted third parties (our
suppliers / distributors and affiliates) for order processing
and courier despatch purposes (Excluding sensitive data such as
IP address), where it is necessary or desirable and lawful for
Bags With Class to do so. However, Bags With Class will share only the minimum information that is necessary
to process an order.
We do not store financial
information details (credit or debit card numbers). Your payment
information (e.g. debit / credit card details) provided when you
make a purchase from our website is not received or stored by
us. That information is processed securely & privately using
encrypted SSL (Secure Sockets Layer) Technology by the third
party payment processor that we use (Barclaycard). Bags With
Class will not have access to that information at any time. We
may share your personal data with our payment processor, but
only for the purpose of completing the relevant payment
transaction. Such payment processors are banned from using your
personal data, except to provide these necessary payment
services to us, and they are required to maintain the
confidentiality of your personal data and payment information.
All Barclaycard transactions are subject to the Barlcaycard Privacy
Policy.
If you opted in and signed up to our newsletter,
we’ll send you marketing messages by email to keep you aware of
what we’re up to and to help you see and find our products. You
can stop receiving marketing messages from us at any time by
clicking on the ‘unsubscribe’ link in any email or by contacting
us directly at (info@bagswithclass.co.uk) and we will
delete your details from our secure server.
Our website
may contain links to other websites or services. You should note
that we are in no way responsible for the content or privacy
policies these websites / services may have in place and advise
that you use caution and refer to these websites own Privacy
statements and terms.
In addition to the Information that
you supply to us, information and data may be automatically
collected through the use of cookies. Cookies are small files
stored within your web browser from our website. Cookies do not
collect personal information about you nor do they allow us to
access your computer in any way. All information is collected
lawfully and in accordance with the Data Protection Act 1998 .
We use tracking cookies to identify which pages are being
used. This helps us analyse data about web page traffic and
improve our website in order to tailor it to customer needs. We
only use this information for statistical analysis purposes and
no personally identifiable information is stored. You can find
more information on what tracking cookies we use in our Cookie
Policy.
Re-marketing involves placing a cookie on your
computer when you browse our website in order to be able to
serve to you an advert for our products or services when you
visit some other website.
We may use a third party
(Google Adwords / Analytics) to provide us with re-marketing
services from time to time. If so, then by using our website you
have consented to our use of cookies, you may see advertisements
for our products and services on other websites.
You can
choose to accept or decline cookies. All web browsers
automatically accept Cookies, you can modify your browser
security settings to block Cookies although you should be warned
that changing Cookie settings can adversely affect the
performance of our website.
We also collect your IP
address for security purposes only; sensitive data such as this
is never shared. Every time you log on to our website or place
an order your IP (Internet Protocol) address registers on our
servers. Your IP address reveals no information other than the
number assigned to you. We do not use this technology to get any
personal data against your knowledge or free will (i.e.,
automatically recording e-mail addresses of visitors). Nor do we
use it for any purpose other than to help us monitor traffic on
our website, or (in case of criminal activity or misuse of our
information) to cooperate with law enforcement.
The
information will be retained for as long as is necessary. When
the information is no longer required, it will be destroyed
securely.
You have certain rights, which include:
The right to obtain access to your personal data (what personal
data of yours Bags With Class holds).
The right
to have personal data rectified if it is inaccurate or
incomplete.
The right to request the deletion or removal
of personal data where we are not otherwise entitled to retain
and process such data and there is no compelling reason for its
continued processing.
The right to withdraw consent at
any time, where relevant.
The right to lodge a complaint
with a supervisory authority (the Information Commissioner’s
Office).
If you wish to exercise any of these rights you
may contact us at (info@bagswithclass.co.uk)
We
may update this privacy notice from time to time as necessary.
The terms that apply to you are those posted here on our website
on the day you use our website. We advise you to print a copy
for your records.
If you have any question regarding our
privacy policy, please contact us.
Cookie Policy
Bags With Class may send “cookies” to your
computer. Cookies are fragments of data sent through the web
server and stored in your hard drive. Cookies can’t read the
files stored in your computer, nor can they gather information.
The purpose of cookies are just to monitor the traffic on the
site, so we know which pages you have visited or customized,
making it easier for you to download the information the next
time you look at our pages.
Bags With Class does
not sell the information to advertisers, not does it change your
computer settings. You can also reset your browser to refuse
cookies or to notify you when a cookie is sent, although doing
this may interfere with the quality and speed of your browsing
experience since some features won’t work as they were meant to.
We use a number of different cookies on our site. If you do not
know what cookies are, or how to control or delete them, then we
recommend you visit http://www.aboutcookies.org for detailed
guidance.
The list below describe the cookies we use on
this site and what we use them for. Currently we operate an
‘implied consent’ policy which means that we assume you are
happy with this usage. If you are not happy, then you should
either not use this site, or you should delete the cookies
having visited the site, or you should browse the site using
your browser’s anonymous usage setting (called “Incognito” in
Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in
Firefox and Safari etc.)
First Party Cookies
These are
cookies that are set by this website directly.
Google
Analytics: We use Google Analytics to collect information about
visitor behaviour on our website. Google Analytics stores
information about what pages you visit, how long you are on the
site, how you got here and what you click on. This Analytics
data is collected via a JavaScript tag in the pages of our site
and is not tied to personally identifiable information. We
therefore do not collect or store your personal information
(e.g. your name or address) so this information cannot be used
to identify who you are.
You can find out more about
Google's position on privacy as regards its analytics service at
Google safeguarding your data
Third Party Cookies
These are cookies set on your machine by external websites whose
services are used on this site. Cookies of this type are the
sharing buttons across the site allow visitors to share content
onto social networks. Cookies are currently set by **Twitter,
Facebook, Pinterest and Google+. In order to implement these
buttons, and connect them to the relevant social networks and
external sites, there are scripts from domains outside of our
website. You should be aware that these sites are likely to be
collecting information about what you are doing all around the
internet, including on this website.
You should check the
respective policies of each of these sites to see how exactly
they use your information and to find out how to opt out, or
delete, such information.
Shopping Cart
We use a
session cookie to remember your log-in for you and what you’ve
put in the shopping basket. These we deem strictly necessary to
the working of the website. If these are disabled then various
functionality on the site will be broken.
If you have any
questions relating to this policy please contact us by email:
info@bagswithclass.co.uk or telephone 01327 629440
Complaints
We take all feedback very
seriously and aim to deal with complaints as quickly and
effectively as possible. Please email us at
info@bagswithclass.co.uk or telephone us on 01327 629440 detailing all aspects of the complaint together with your
order number (if applicable) and contact details. You can also
write to us at:
Bagswithclass, Thistle Down Barn Holcot
Lane, Sywell, Northants, England, NN6 0BG
Nothing in these terms and
conditions are intended to affect your statutory rights.
Unless otherwise specified the intellectual property rights in
the contents of all the pages in this website, are owned or
licensed to Bags With Class, or are used with
permission from the owner.
The contents of this website
may not be copied, reproduced, modified, downloaded or used in
any form without our prior written permission.
This
document and web site is Copyright ©
Bagswithclass, 2020. All rights reserved.